Refund Policy

We strive to ensure a satisfying shopping experience for every customer. If you receive a defective, damaged, or incorrect product, or if a product is missing, or if you wish to request a return, please review the policy below.

1. Return period

Requests for returns, exchanges, or refunds must be submitted within 5 calendar days From the date of receiving the request.

Applications submitted after this deadline may not be accepted.

2. Cases eligible for after-sales service

You can request support in the following cases:

The product is not working properly.
There is a leak or a problem with the product's sealing.
The product received does not match the order in terms of model, specifications, color, or quantity.
The product arrived damaged or with a clear manufacturing defect.
One or more products are missing from the order.

In eligible cases resulting from an error on our part, we will usually arrange Free replacement. If an alternative product cannot be provided, a refund may be arranged.

Reasonable use of the product for the purpose of discovering or proving a defect does not automatically lead to rejection of the order.

3. Return due to change of mind

Customers can also request a product return for personal reasons, such as a change of mind or personal preference, provided the request is made within the 5 calendar day return period.

In this case:

The customer bears the cost of return shipping.
The product must be sent to the return address specified by the customer service team.
The refund is processed after the returned product is received and inspected.

Products that have been heavily used, damaged, or altered by the customer may not be eligible for return or refund.

4. Partial returns and free gifts

If the problem relates only to some products within the order, the return, exchange or refund will only apply to the affected products.

In cases of returns or partial refunds, Free gifts need not be returned.

If the entire order is returned for a full refund, all free gifts received with the order must also be returned.

5. Refunds

After the refund request is approved, the amount will be processed within 7 working days.

Since our store currently supports Cash on delivery (COD)The amount may be refunded via bank transfer In cases where an alternative product cannot be provided.

The customer service team will provide you with the necessary instructions after the request is approved.

6. Alternative products

If a qualifying defect appears in the replacement product, a new after-sales service period begins. 5 calendar days From the date of receipt of the replacement product.

If a quality problem is confirmed with the replacement product, we will bear the applicable delivery costs.

7.How to contact us

All requests for returns, exchanges, or refunds must be submitted through Chat live via WhatsApp on our website or via WhatsApp at +964 785 165 3329.

Please provide us with the following:

Order Information
Problem description
Relevant images or videos, where applicable

The customer service team will review your request and provide you with instructions and next steps.